Bought an HP VIctus 15-fa0032dx but the battery doesn't last

[Lgp3]

Recently I bought the computer and when I started using it I realised that the battery life is not what they promised. The produxt was advertised as a gaming laptop that could woek up to 3 hours unplugged, and 7+ hs unplugged use using simple tasks (powerpoint and chrome ish)

I started using it and the battery went from 100% to 37% in 2 hours just using it to look for information and editing some PowerPoint slides.

I am wondering how can I know if I got a computer with a bad battery life or its a manufacturer problem. 

[ub6424]

Hello @Lgp3 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[GLM17]

I'm not the OP, but have the same issue. System Info as follows:

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP
System Manufacturer HP
System Model Victus by HP Gaming Laptop 15-fa0xxx
System Type x64-based PC
System SKU 68Y11UA#ABA
Processor 12th Gen Intel(R) Core(TM) i7-12650H, 2300 Mhz, 10 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.10, 8/23/2022
SMBIOS Version 3.4
Embedded Controller Version 37.43
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8A4F
BaseBoard Version 37.43
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.819"
User Name
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 9.02 GB
Total Virtual Memory 18.6 GB
Available Virtual Memory 10.3 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[Martin_SB]

I have the same model and same issue.

[ub6424]

Hello @Lgp3 , @GLM17 and @Martin_SB 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.11 Rev.A

13.9 MB

Nov 4, 2022

Download

Fix and enhancements:

- Provides improved system stability. - Provides enhanced security. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A

3.0 MB

Sep 1, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[Martin_SB]

I`ve done all steps, and the Intel Management Engine Interface (MEI) Driver was successfully installed, but the HP Firmware Pack BIOS update didn`t work, since when I open the installation file (after setup) it immediately closes. I`ve checked the BIOS update date and confirmed it isn`t updated.

The BitLocker, core isolation, and my Norton were deactivated, so any clue why it doesn`t run?

Another thing, I`ve read another discussion about the same problem, and someone affirmed that this battery problem isn`t actually an issue, but a feature lack. To get better performance and control over the battery, HP needs to make a specific update in the BIOS to add these features in the laptop models. Currently, this better battery control is only available in the HP Omen and some other HP laptops, but not in the Victus line yet. This article is about one of the features that lack in Victus, the Adaptive Battery Optimizer: HP Gaming Laptops - Introducing Adaptive Battery Optimizer, Designed to Prolong Battery Lifespan | H...

But yet, any BIOS update that would increase some battery performance would be great.

So, back to my problem lol. Do you know how to solve the BIOS_Update.exe not loading? Btw, the path is C:\SWSetup\SP143097.

Thank you so much.

[ub6424]

Hello @Martin_SB 

---

@Martin_SB wrote:

I`ve done all steps, and the Intel Management Engine Interface (MEI) Driver was successfully installed, but the HP Firmware Pack BIOS update didn`t work, since when I open the installation file (after setup) it immediately closes. I`ve checked the BIOS update date and confirmed it isn`t updated.

The BitLocker, core isolation, and my Norton were deactivated, so any clue why it doesn`t run?

...

So, back to my problem lol. Do you know how to solve the BIOS_Update.exe not loading? Btw, the path is C:\SWSetup\SP143097.

Thank you so much.

---

(1) "Unable to update amifldrv64.sys"

--->>> Please read this post

(2) Use another Windows 10 computer to create BIOS <USB flash drive>

HP Firmware Pack (Intel Processors)

F.11 Rev.A

13.9 MB

Nov 4, 2022

Download

Fix and enhancements:

- Provides improved system stability. - Provides enhanced security. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

(4) Please report back