Brand new Omen. One week in and it gets stuck trying to boot.

[Dynespark]

It goes past the Omen screen to the black screen with the rotating loading dots. System restore and system reset have done nothing. 

The only thing I've done with it is download the Bethesda launcher and a few games off Steam. Watched YouTube and Netflix on it. So it should be nothing software wise. 

Is this at a point where I need to send it off to be fixed or can I do something myself? I still have 13 months of warranty thankfully, so my options aren't limited  

[Photoray002]

Hello @Dynespark

If you cannot run F11 for the recovery, sounds like the drive may be failing. It happens on very very RARE occasion when new.

Will it let you go to the Diagnostics Menu?

F2 at starup. Run the component test for the hard drive. IF that finds nothing, run the Extensive Test that checks all the hardware.

A hardware failure will have to be sent in for repairs...

Contact HP Worldwide | HP® Official Site

[Dynespark]

My room mate had me try the HP reset rather than the Windows one. It seems to have worked so far. After that I turned it off and hit F2 to do a component check and did a quick scan of the hard drives. Both passed. I still wanna know why this happened in the first place but I guess it works?

[Photoray002]

Hard to say, something went corrupt in the OS I assume. But if the diagnostics passed, you should be good to go.

Sometimes the diagnostics doesnt pick up anything when the drive might be failing, but 98% of the time, it does.