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‎03-23-2020 10:34 AM

HP Recommended
Product: HP Pavilion Gaming 15
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My Laptop is a year and a couple of months old now.

 

One of my laptops hinges is broken. I can't flip the laptop screen because it's gonna break the screen display. There's a screw with plastic pieces that exit the hinge when it break. I success to close the laptop whitout any damage but I am afraid  to open it now.

 

I saw on internet that is a common problem for this model occurring anytime after 10 months of it usage.  

 

Thank you

1 REPLY 1

‎03-24-2020 02:42 AM

HP Recommended

@Sausau31, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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