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- Broken keys on OMEN keyboard? How to replace?

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04-30-2020 04:16 AM
Hi,
Please could someone help?
I have an OMEN laptop and two of the keys on the keyboard are broken. One has a crack running through it that I would really like to replace. However, I am out of warranty and can't find a website which is legit?
It's the 'b' key which works but needs new hinges, and the ¬` key which has the crack.
Any support would be welcomed.
Thanks!
05-05-2020 04:05 PM
@Lozcityx We don't have options to replace a single key as such, however, you can replace the entire keyboard using the HP Parts Store:
you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
Or, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,
Here is a link to HP Service Centers, by Country/Region: Click here
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
05-07-2020 01:37 PM
@Lozcityx To be honest, that's a different department, you may want to access the HP Parts Store and check the details, depending on your region, you should get the information once you click on the link I shared with you previously, or contact the local store for a quotation using the other link for Authorized service provided.
I hope that helps,
And If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.