Build quality

[G_K2]

Hello, I recently bought this brand new gaming laptop from hp, the omen transcend 14 which now i regret buying. I bought it on the launch day at our place from an official hp store. Ever since I bought the laptop I have noticed some quality issues. It is that the screen of the laptop appears to push out from the bezel whenever i tried opening the laptop. I have contacted the store and they suggested to give replacement and I have checked more than 3 fresh units from two different official stores of hp and sadly all the fresh models have the same issue.  Finally i got this replaced model which appears to have this same issue with the display but at a small degree. Apart from that now i started noticing an unfinished surface at the lid bottom as there is a super minute gap between them. It is so unfortunate that i got this poor quality control for the expensive product i purchased from hp. Since I am currently not at the country where the purchase is made I am completely helpless at this situation.

[Alden4]

Hi @G_K2,

Welcome to the HP Support Community

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support