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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-17-2022 03:25 PM

HP Recommended
Product: OMEN X by HP - 17-ap051nr
Operating System: Microsoft Windows 10 (64-bit)

Hi there, I purchased the Omen X laptop around December-2018. I recently noticed when I was putting my laptop inside a bag, That it was open from the front. So to check I unscrewed all the screws and found out that battry is bulging, So I went ahead and removed it. Please checkout the images attached and let me know if you can help me with this issue.

20220517_164355.jpg

 

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20220517_171615.jpg

 

20220517_171545.jpg

 

Category:
1 REPLY 1

‎05-18-2022 03:11 AM

HP Recommended

Hi@Patelrishi1994,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issue with the Battery on the Omen X Laptop. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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