Buy replacement for plastic ring on Laptop Adapter

[zorro31]

Hello,

I own an 17ck-2000 omen laptop 2023 model with an rtx 4080. A bit some time ago, I accidently squished the metal tip of the adapter (the part that inserts into the jack) deformity it and breaking the plastic ring. I was able to make it circular again with screwdriver and it charges, but not good because it needs an angle to charge at and sometimes it would make sparks. As I understood, it's the missing plastic ring that causes the issue. Is there a way I can buy a replacement ring somewhere?

Thank you in advance.

[A_Gayathri · Accepted solution]

Hi @zorro31 , 

Welcome to the HP Support Community

I understand you are facing an issue with buying a replacement for a plastic ring on the Laptop Adapter. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support