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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)

tl;dr: My lap top is "bricked". Does my model laptop have a CMOS battery? Where is it located? Or do i just replace the large battery? HP Support I want a refund for giving me vague and conflicting information, just to be a money grab and have me send it in for $500+

I have had the most ridiculous time, PAYING for HP tech support, and then get conflicted information. I have representatives telling me there is a CMOS battery, and then another one that is telling me to follow the manual, which the manual for my model does not show or state any CMOS battery. I've asked all of them, including a supervisor, on where can I locate this CMOS battery so that I can do it myself or bring it to a professional FOR A LOT CHEAPER.

Of course, they only insist that I send it in, and spend over $500. I'm bout ready to ask for a refund from the HP support as it was barely any help, if not just more frustrating then I already was before subscribing and reaching out to them.

This all began after installing a 2tb SSD card, my laptop started showing an error message coming up that stated something to do with the CMOS. Only after a few seconds, it would go blank or restart, and then act and work as normal. About a week later, after messing around with the Omen Gaming Hub functions, and a windows update wanting to begin...the computer restarted. 

After it restarted, the display has not come back on. The caps locks gives 2 slow blinks and then right afterwards 2 fast blinks. As I was told by the first representative, this is pointing to a CMOS hardware issue, and replacing the CMOS battery will get everything working again.

The 2nd representative told me I could order a ck2032 and do it myself or have a computer shop do it.

3rd representative was the worst and so disinterested. After I told him that I did some research online and found a few HP posts: https://h30434.www3.hp.com/t5/Gaming-Notebooks/Omen-17-CMOS-battery-warranty-question/td-p/7550153

The above is the first post, but different model then mine. Okay. He told me, "if that is what your manual says, then follow the manual. Not what the others said about a CMOS battery". And then proceeded to tell me to find a battery 441 without giving me any other information, despite asking for it and being on the phone literally saying, "uhh....is that all you can tell me?"

So then I also found this one post which actually matches my exact manual for my model: https://h30434.www3.hp.com/t5/Gaming-Notebooks/does-omen-17-have-cmos-battery/td-p/8678144

Called a 4th time, asking to speak with a supervisor. This 4th representative literally had me on the phone for over an hour researching and just saying the same thing about a CMOS hardware issue. Said I still wanted to speak with a supervisor just to see if maybe they would be any better in trying to assist me and verify a CMOS battery or not.

Literally was dozing off, falling asleep while on hold for 40 minutes, just for the supervisor to tell me, "we advise you to send it in, so a technician can work on it. There is a CMOS battery.", but couldn't tell me where or what part name, or any kind of information that I could find so I had someone else, other then HP, working on this issue. I asked, "so you can't tell me the part name I can order", to which he responded with bit of a stutter, "Uhh..that is correct, sir."

Weird how I had other representatives giving me details, even though now I can't figure out whether they are true or not, with more information then this so-called "supervisor"

So....which is it then ? Do I replace my big ol large battery or do I follow what these representatives are saying, and that apparently, it could or would be "soldered" on the front of the motherboard, which requires removing the hardware pieces and the keyboard???

Lastly, for you HP, I would expect paying for a service, that I would get better and less vague answers, instead of just trying to be a money grab and have me send it in, when I could do it on my own, or have someone else do it for the fraction of the cost. 


3 REPLIES 3
HP Recommended

@tonyomen 

 

It does NOT have CMOS/RTC battery

 

Regards.

BH
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HP Recommended

My brother in law and I took it all apart, and confirm that there is none. 

 

What a bunch of bull crap that they kept telling me that it does have one. 

 

By any chance, would you happen to know where I can find the motherboard? I've tried various places.

 

This had motherboard had the writing: Da0g3Lmbcf0 rev:f

HP Recommended

@tonyomen 

 

To be able to know what is its system board we need to know what is your Laptop PC 17-ck0000 (2Y4A9AV)  machine. It could be one of the following machines

 

          https://support.hp.com/us-en/product/omen-17.3-inch-gaming-laptop-pc-17-ck0000/2100371661/product-in...

 

Regards.

BH
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