COD Warzone TPM error.

[KingLouie2018]

I have an OMEN laptop - 15-en0023dx, I recently installed COD to play Warzone and I am getting a TPM error. I updated my BIOS and updated the AMD firmware. I checked the security tab in the BIOS and it says TPM is enabled, the TPM management also says TPM is ready for use. What am I missing? Is there any fix to this issue?

[VikramTheGreat]

Hi @KingLouie2018,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details and the screenshot! Here’s what I see and what’s happening:

What the Screenshot Shows

• TPM Management on Local Computer: 
  • Status: The TPM is ready for use.
  • Manufacturer: AMD, Version: 3.92.0.5, Spec Version: 2.0.
• This confirms that TPM 2.0 is enabled and functional at the OS level.

Why COD Warzone Shows TPM Error

Call of Duty: Warzone uses Kernel-level anti-cheat (Ricochet), which checks for Secure Boot + TPM 2.0 compliance. Even if TPM is enabled, the game can throw errors if:

• Secure Boot is disabled in BIOS.
• Windows is not in UEFI mode (Legacy boot).
• TPM ownership or PCR values are inconsistent after BIOS/firmware updates.
• Corrupted Windows Security settings or missing updates.

Recommended Fix

Step 1: Verify Secure Boot

1. Restart and enter BIOS (Esc → F10 on HP).
2. Go to Security > Secure Boot Configuration.
3. Ensure: 
   • Secure Boot = Enabled.
   • Boot Mode = UEFI (not Legacy).
4. Save and exit.

Step 2: Clear and Reinitialize TPM

• In Windows: 
  1. Press Win + R, type tpm.msc.
  2. Under Actions, click Clear TPM.
  3. Restart and confirm. (This resets TPM ownership and fixes PCR mismatches.)

Step 3: Check Windows Security

• Open Windows Security > Device Security > Security Processor Details.
• If it shows Ready, you’re good.
• If not, click Security Processor Troubleshooting → Clear TPM.

Step 4: Update Everything

• BIOS (already done ✅).
• AMD PSP/Chipset drivers:👉 OMEN Laptop - 15-en0023dx Software and Driver Downloads | HP® Support
• Windows updates (especially KB for Secure Boot and TPM fixes).

Step 5: Enable Game Mode & Anti-Cheat

• Ensure Windows Game Mode is ON.
• Ricochet anti-cheat requires TPM + Secure Boot to be both active.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @KingLouie2018,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[KingLouie2018]

This did not resolve the issue. I contacted AMD and they state an update is required from HP. Is there any planned update for this problem?

[VikramTheGreat]

Hi @KingLouie2018,

Thank you for getting back and letting me know. Could you please let me know what version of BIOS is currently installed in the Pc? 

Please check and let me know

Regards
VikramTheGreat

[KingLouie2018]

[VikramTheGreat]

Hi @KingLouie2018,

Thank you for sharing the images. I checked for updates and didn’t find a newer BIOS release, but I do see a patch available for the same BIOS version. Please try updating the BIOS F.26 once more, making sure the power adapter is plugged in throughout the process.
 

Once you’ve completed the update, let me know how it goes. I’ll be here in case you need any further help.

Link: OMEN Laptop - 15-en0023dx Software and Driver Downloads | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[KingLouie2018]

The BIOS update is out of date, at this time it appears HP has no solution for this issue and has no plan to produce a remedy. So I decided to get a new PC that has actual technical support and a manufacture that takes product issues seriously (obviously not HP).  This entire process has shown me HP is a joke and doesn't care about their customers or providing support for their own products. However, I am thankful for the experience, I shared this issue with my co-workers and our employer has decided to phase out all HP products at our company. Feel free to close the thread, no further support is needed. 

[VikramTheGreat]

Hi @KingLouie2018,

Thank you for taking the time to share your honest feedback. We’re truly sorry that your experience led you to feel this way, and we regret that we were not able to provide a solution that met your expectations. That is not the impression we want to leave, and we sincerely apologize for the frustration this situation has caused you.
 

Please be assured that your feedback will definitely be shared with the relevant internal teams, as comments like yours are taken seriously and help us identify where we need to improve, both in product support and communication. While we respect your decision and understand why you’ve chosen to move on, we’re sorry we couldn’t turn this experience around for you.
 

Thank you for the time you spent working through this with us, and for giving us the opportunity to assist. We wish you the very best moving forward.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat