COMPLAINTS PROCEDURE

[SarahKayte]

I realise this question has been asked MANY, many times, and each time there is no answers. Does anyone have and email or postal address for HP UK complaints. Or a copy of their complaint policy? Any help greatly appreciated. 

[Dragon-Fur]

@SarahKayte 

Welcome to the HP English Community --

"Many times"

True -- we are not HP Support.

We cannot attend or respond directly to complaints about HP services or sales.

We do have a Community Moderation team.

I will send your comments ahead for evaluation.

Should there be a follow up response, look for a message here before the agent uses other means to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

HP Support  HP World-Wide Support

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