CPU Scaling Gaming on battery

[TJSLA93]

Hi,

I recently purchased a HP Pavillion gaming 15,   Core I5 8300H CPU, GTX 1050 GPU  I have all of the latest drivers and latest bios installed from your support page.

I'm having an issue where even with the performance mode set to high performance when i play games on batter the CPU Locks in at 800MHZ and refuses to budge any higher than that, the moment i close games the CPU will go back to scaling between 800 mhz and 3.9 GHZ as normal.

Another potentially related issue I have is that on balanced power setting when plugged in the battery rarely scales down to the lower frequencies, usually arround 1.9 / 2.2 ghz with 0% cpu usage, the moment i unplug the charger the battery scales down to 800 mhz. this is with the power setting in balanced in both cases and in the power options in control panel the cpu is set to run between 5% and 100%.

Please help.

Thanks

Thomas

[KrazyToad]

@TJSLA93

Welcome to HP Support Community

Please try these steps

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 

  

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 

  

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 

  

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 

If the issue persists, I suggest you follow the instructions in this Troubleshooter Guide: http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&as=true&section=ccweb&sfs=sdoc&l...

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[TJSLA93]

HI,

Thankyou for the response, I have followed these steps but it does not solve the issue in hand unfortunately. 

The Issue appears to be with the CPU Scaling, I have the profiles set to maximum performance in both battery and AC Mode.

I'll explain the issue I'm having in a little more depth, so for example if i'm running a game i'll use Subnautica as an example, if i open task manager I can see that the cpu is happily scaling at 3.89Ghz whilst playing and i get a steady 60+ FPS, the exact moment i unplug my power cable the cpu drops ti 800MHZ and does not budge above this, the frame rate drops to 20 FPS; then as soon as I plug the AC Adapter back in it jumps back to 3.89GHZ and steady FPS again.

On normal usage (None gaming) on battery power the cpu again will happily scale up to 3.89 GHZ Depending on load it only appears to have an issue with being able to scale whilst i'm running games.

I've done a little research online and I have noted that other people have had a similar issue to me (Dell G3/G5 Laptops) and they show that they go into the power options in control panel and have the settings to be able to configure the Intel Dynamic Platform & Thermal Framework settings.  I do not have the options visable when i go to ammend the power plan however; can you please tell me how to sort this out as I'm fairly convinced that this is the cause of my issue; it appears that on battery when the GPU is active the intel thermal framework is throttling the CPU but does not have the issue on AC.

[KrazyToad]

@TJSLA93

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Thank you