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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎10-24-2019 03:20 AM

HP Recommended
Product: HP OMEN 15-DC0010NR
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon! Please tell me, when the laptop is running on charging, the CPU frequency in games is 800-3900 MHz. When you turn off the charge, the frequency does not fall below the base - 2.3 MHz. What could be the reason? In a laptop or charger?

1 REPLY 1

‎10-27-2019 03:18 AM

HP Recommended

@m_7_7,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the CPU frequency drops when you disconnect the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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