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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17-an108nt
Microsoft Windows 10 (64-bit)

The CPU heats up even when idle. I did thermal tightening a week ago. and there is no performance mode in Omen gaming hub.

 

s11116.png

16 REPLIES 16
HP Recommended

Hello @Azad211 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Ekran görüntüsü 2022-09-23 215141.pngEkran görüntüsü 2022-09-23 215239.png

HP Recommended

Hello @Azad211 

 

Please follow instructions ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Uninstall OMEN Gaming Hub !

 

(3Download and install BIOS Update

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A2.7 MBJul 25, 2018Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"


(4Reboot

(5Let BIOS be installed until it's completely done !

(6Download and  install / update

( If any error occurs continue with next one ... )

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download

HP CoolSense Technology

2.22.2 Rev.A9.7 MBMar 21, 2018Download

  

(7Reboot Windows

(8We need to check CPU and GPU temperatures ...

CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle / do nothing>

 

GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle / do nothing>

 

(9Please report your results

HP Recommended

I did everything you said. Here are the results.

I also had another question.

Why is there no performance mode in the OMEN command center? Did you answer this question?

GPUGPUCPUCPU

HP Recommended

@Azad211 wrote:

I did everything you said. Here are the results.

I also had another question.

Why is there no performance mode in the OMEN command center? Did you answer this question?

 


Hello @Azad211 

 

(1) Performance mode is not available for "all" OMEN notebooks. That's all I can say. 

(2) <idle> Temperatures are ok

(3) Now please send screenshots after 5 min <gaming>

 

Kind regards

HP Recommended

I took a screenshot with Forza Horizon 4 open.

gpu görüntüsü 2022-09-24 230526.pngcpu forzagörüntüsü 2022-09-24 230211.png

HP Recommended

Hello @Azad211 

 

Temperatures are really high, this is not good !

 

(1) To get rid of constant overheating problem I recommend the following:

Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

 

(2) Reboot Windows

 

(3) Send screenshot of temperatures again

 

(4Use cooling pad !

Best laptop cooling pad 2022: top picks for keeping your laptop cool

HP Recommended

I did everything you said. Now I'm using it in power saving mode, temperatures are better than before.son görüntüsü 2022-09-24 234707.png

HP Recommended

@Azad211 wrote:

I did everything you said. Now I'm using it in power saving mode, temperatures are better than before.


Yes it is. Better for a long life of CPU and GPU ! This also means less fan activity and less noise...

 

Please play a game and tell me how it feels

 

Kind regards

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