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Jimtwothesecond
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CPU temperature exceeding the limit out of nowhere! (95+°c!)

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HP Pavilion Gaming - 15-ec0074ax
Microsoft Windows 10 (64-bit)

Hi all, I've had this laptop for about seven months(ish) and around five months in, the CPU temperature has started to freak out. 

The CPU (an AMD Ryzen 5 3550h 8-core) temperature can exceed 95°c and shut down. This issue has really come out of

nowhere, and I've tried as many solutions as I could find. Keep in mind, the area in which I use the laptop has not changed

since I've had it. 

 

To attempt to fix the issue, I have:

1: Cleaned out all of the dust

2: Bought a cooling fan pad

3: Replaced the thermal paste

4: Literally sit in a freezing cold 16 °c room with the AC on full blast. This one kinda fixes the problem, but I don't own enough jackets to really make it worth it.

 

Please, any help is very much appreciated. 

 

1 REPLY 1
praveen196
HP Support Agent
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@Jimtwothesecond Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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