CPU temperatures seem high

[Omen_Ryan]

My CPU seems to get very hot and i am not sure if this is normal or not for this model of laptop, there have been two occasions where i have recorded the temperatures of the CPU, GPU and sometimes room temperature:

Firstly i was playing Star Wars Battlefront and the highest the CPU package reached was 96 degrees celsius, and one core reached 97 degrees celsius, with the GPU at 79 degrees, and the room was 22 degrees, the CPU didn't thermal throttle but the turbo reduced to 3,400 GHz.

Also the other occasion was when i was playing mafia 3, the room was cold, and the CPU reached 100 degrees, with the GPU reaching 79 degrees, the CPU didn't thermal throttle, but the turbo was reduced to 3,200 GHz.

I am not sure if this is normal or not, but it seems very high, on these occasions there was nothing wrong with the airflow, and there weren't any obstructions to the vents, i know that the CPU's max temp is 100 degrees, and it gets very close to this constantly under load, so i think there might be something wrong with the CPU or the cooler, i appreciate any help thanks.

[Jeet_singh]

Hi @Omen_Ryan,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you are having issues with the CPU performance on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a software update?

Have you tried to update the drivers as well as the Bios?

Have you tried to run any test on the computer?

In the meantime, let's try these steps here:

Perform a Hard reset on the PC: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is While playing these games please check the task manager for CPU usage and end any unwanted task or process that is hogging the CPU usage a lot from this link: http://support.hp.com/us-en/document/c03671001

To troubleshoot on dropping FPS, I would suggest here is to update the Bios, Chipset and graphics card drivers on your PC from our HP support website using this link.

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Please let me know if this resolves the issue, or if you require further assistance!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Omen_Ryan]

Thank you for your assistance, I apologise that I haven't posted back in a while as I was ill, I'll give your solutions a go, and I'll run a test and play some more, making sure there is plenty of ventilation, and checking room and system temps, I am only worried because I thought something could be faulty, but if this is normal operation of this model I won't be concerned, thank you.

[Jeet_singh]

Hi @Omen_Ryan,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Omen_Ryan]

Hello, I have some more results, and I have researched the speeds of the CPU and all though the temperatures are high at points, the speed does not throttle, and the turbo boost remains running at maximum frequency, I was concerned as the maximum turbo was 3.8GHz, and I was only getting 3.4GHz, however I found out that this is normal, the speed depends on how many cores are being used, (3.8 for one core, 3.4 for four cores), however I played Mafia 3, which pushes the CPU to its maximum usage, there was plenty of ventilation, and intake, and I was not in a hot room, it was colder as it was at night, and I observed the temperatures constantly under 100 degrees Celsius, when it reached 100, it dropped the speed and turbo, is this normal for the CPU to reach these temperatures in this product? or is something wrong with my computers fans or thermal paste? I have not made any hardware changes and have HP Cool Sense on,

Thank you,

Ryan.

[Riddle_Decipher]

@Omen_Ryan

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what you need to know:

Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid the CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

That said, are you sure it's 100 degree Celsius and not Fahrenheit? because Celsius would mean that it's at boiling point of water and that's definitely not safe, please Contact HP to get your device repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Omen_Ryan]

I use a program called CPUID HWMONITOR to check out the temperatures and it shows both Celsius and Farenheit, but I use Celsius, as the Farenheit was 212, under max load using games such as Mafia 3, the temperature reaches 100 Celsius during playing and I lose performance as the CPU is the weakest component when it thermal throttles, and I get temperatures easily over 95 Celsius when playing games that are not as CPU dependant as Mafia 3, so this is not normal? Do you reckon I should contact HP for repairs?

Thank you for your assistance,

Ryan.

[Riddle_Decipher · Accepted solution]

@Omen_Ryan

Thank you for responding,

It's great to have you back 😉

Yes, I do not think that this is Normal and the best thing you could do right now, is to simply get it repaired,

And it's components replaced, just give HP a call and they'll take care of the rest as this is a hardware malfunction.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Omen_Ryan]

Ok, thank you for helping me out, I really appreciate it, I will give HP a call and explain this.

i was not sure if this was normal or not and wanted to make sure,

Ryan.

[Riddle_Decipher]

@Omen_Ryan

Wise choice and don't worry about it, I know how important it is to confirm these things,

And I appreciate your time and efforts, 

I'm glad I could contribute towards identifying the issue to resolve the same,

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂