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03-13-2021 09:46 AM
my HP support Icon says the battery needs Callibration. So i did do that twice !! No luck.
Restarted the laptop, then F2 and callibrated the battery !!
Anyone had the same problem ??
Online HP says my garantee is expired. But HP support says it's valid till 20-10-2021
03-16-2021 07:58 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
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I Am An HP Employee
03-18-2021 11:54 AM
Hello, i had the same problem twice and fixed it both times. Here is what you must do:
(I recommend you do this a couple of hours before you go to sleep.)
Shut down the pc and unplug the power cord from the pc. Don't just unplug it from the electrical socket, unplug it from the pc, because there may be some electricity inside the power adapter.
Turn on the pc and press the escape button before entering Windows.
From the menu choose System Diagnostics.
Go to Component Tests.
Go to Memory.
Go to Extensive Test.
Click Loop until error.
The battery will drain within a couple of hours. Leave it off ALL NIGHT for at least 6 hours.
When you wake up in the morning don't turn on the pc. Plug in the power cord and charge the battery for at least 3 hours. I recommend 10 hours.
After 3-10 hours turn on the pc and go to HP Support Assistant.
Go to Battery and click Run Battery Check.
If everything went well you should see that the battery status is normal. If not, do the above procedure one more time, following the instructions carefully.
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