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Hi so recently i reinstalled a fresh install of windows 11 and i noticed my camera drivers were missing i thought ooh its ez just go to HP's web and install it from their but they didn't had those but i thought ooh ok i will contact support for help as i couldn't find hp drivers for my inbuilt camera but i got no help from their 

Bedantmishra111_0-1767157740793.png

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Possibly a cloud restore might have been better assuming it was 11 and not 10.


HP is removing cloud recovery for many systems over 5 years old. The actual wording is a limited time after the warranty expires. You may want to go here and get a copy of your cloud recovery before it is too late.

Instructions
https://support.hp.com/in-en/document/ish_4511095-4511141-16

 

Alternately, right click on that unknown device and lookup the ven and dev

This shows how to find the Dev and Pid

You can use the Dev and VEN to (sometimes) find a driver at this site

Let me know what you find out.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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when i try to do that cloud thing it says this 

Bedantmishra111_0-1767159625156.png

 even after i did run as admin  and the sol 2 it says Unknown beside manufacture 

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hi i managed to run it but i dont have a 32 gb usb can i use an external HDD ?

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yo bro it didnt worked i have tried that cloud thing but camera  is still not working 

Bedantmishra111_0-1767239876356.png

 

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Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If the web cam fails during the UEFI test then Click here to check warranty

If the camera is not tested then possibly it is in the updated version of UEFI diagnostics

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.



If no failure then windows drivers or file corruption could be the problem.

Let me know what you find out.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.