Camera Trouble.

[Amrith_Srinivas]

Hi HP team, Recently i have been having trouble with my laptops camera, when ever i open the camera application on my Laptop, the the camera doesnt seem to work... every 5 to 10 seconds the lights of the camera turn on and off but still no image..

This is how it looks like.. i thought the problem is with the application so tried with other apps (Discord,Whatsapp etc) and still it says cant detect camera (or) Camera is in use

[VikramTheGreat]

Hi @Amrith_Srinivas,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the screenshot. Based on what I see, your HP laptop’s camera app is open but showing a black screen, and the camera light blinks every few seconds. This usually means the camera is detected by the system but not initializing properly, possibly due to a driver conflict, privacy setting, or hardware issue.
 

Let’s walk through the most effective steps to fix this:

1. Check Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Make sure Camera access is turned ON.
• Ensure apps like Camera, Discord, and WhatsApp have permission to use the camera.

2. Reinstall the Camera Driver

1. Press Windows + X and select Device Manager.
2. Expand Imaging Devices or Cameras.
3. Right-click your camera and choose Uninstall device.
4. Restart your laptop — Windows will reinstall the driver automatically.

If the camera doesn’t reappear, download the latest driver from HP: 👉 Official HP® Drivers and Software Download | HP® Support

3. Check for Conflicting Apps

Sometimes apps like Zoom, Discord, or antivirus software can block camera access:

• Close all background apps.
• Try launching the camera again.

4. BIOS Camera Toggle

Some HP laptops have a BIOS setting to enable/disable the camera:

• Restart your laptop and press Esc or F10 to enter BIOS.
• Look for Camera settings under Security or Advanced.
• Make sure it’s enabled.

5. Physical Privacy Shutter

Some HP models have a physical shutter next to the camera lens. Make sure it’s slid open.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Amrith_Srinivas]

Hey Vikram Thanks for the reply.. iv tried all of these steps but none seems to work.. i dont even have the camera option in my BIOS settings.. and no i dont have a physical shutter on my laptop

[VikramTheGreat]

Hi @Amrith_Srinivas,

Thank you for letting me know. 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Amrith_Srinivas]

Spoiler

Spoiler

 (Sorry for the spoiler, i accidentally pressed it)
Iv sent the Serial number to you

[VikramTheGreat]

Hi @Amrith_Srinivas,

Thank you for sharing the Pc details, and Sorry to hear that the issue is not resolved.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support