Camera can't be found

[asdkjas]

Camera doesn't appear in Device Manager in my HP Victus 15, which I believe doesn't have a camera kill Switch

[VikramTheGreat]

Hi @asdkjas,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Good call checking in on this — and you’re right, your Victus by HP 15.6" Gaming Laptop 15-fa1000 (771S7AV) doesn’t have a physical camera kill switch or privacy shutter like some other HP models. If the camera isn’t appearing in Device Manager, it suggests either a hardware detection issue or a driver problem.

1️. Check the Camera in BIOS (UEFI)

Sometimes the camera can be disabled at the firmware level.

• Restart the laptop
• Immediately press Esc repeatedly until the Startup Menu appears
• Press F10 to enter BIOS Setup
• Look for Device Configurations or Built-in Device Options
• Check if there’s an option to enable/disable the integrated camera
• If it exists, make sure it’s enabled
• Save and exit

2️. Check Hidden Devices in Device Manager

It might be listed but hidden:

• Press Win + X → Device Manager
• Click View > Show hidden devices
• Expand Imaging devices, Cameras, or Universal Serial Bus controllers
• See if anything shows up there (even grayed out)

3️. Run Windows Hardware Troubleshooter

Windows 11 removed the old troubleshooter interface, but you can still trigger it:

• Open Command Prompt (Admin)
• Type: msdt.exe -id DeviceDiagnostic
• Press Enter
• Run the troubleshooter and follow the instructions

4. Check Windows Privacy Settings

Make sure camera access isn’t being blocked:

• Settings > Privacy & security > Camera
• Make sure Camera access is On
• Make sure apps are allowed to use the camera

5. Install HP Drivers and BIOS Updates

Sometimes the camera won’t show up until the chipset or BIOS is updated.

• Go to the official HP Victus 15-fa1000 Drivers page
• Download and install:
  • The latest BIOS
  • Chipset drivers
  • Camera driver (if listed)

Restart after installation.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @asdkjas,

Welcome to the HP Support Community.
 

 I hope the steps shred will help in resolving the Webcam Issue, do try and keep me posted

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support