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HP Recommended
Victus Gaming Laptop 15-fa0031dx (68U87UA)
Microsoft Windows 11

The camera driver is missing, with error code 0xA00F4244. I cannot find the camera in the device manager. I tried searching for the camera on my computer, but it says there is no camera. I have a built-in camera. I do not have a webcam shutter or a webcam key. I have already gone to HP Assistant Support and downloaded all updates, and when I refreshed, all updates were installed. I have restarted my computer several times. 

1 REPLY 1
HP Recommended

Hello,

The error code 0xA00F4244 typically indicates that Windows cannot detect the camera, which can happen due to driver issues, BIOS settings, or other hardware conflicts. Since you have already updated through HP Support Assistant, let's try a few more steps to troubleshoot.     E-hallpass Securly

1. Enable Camera in BIOS (if applicable)
Some laptops have a BIOS setting that disables the built-in camera. Restart your computer and enter the BIOS setup (often by pressing F2, F10, F12, or ESC as it boots, depending on your model). Look for a setting related to the camera and make sure it’s enabled.
2. Run the Windows Troubleshooter
Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Camera and run the troubleshooter. This may help identify issues or re-enable the device.
3. Install the Camera Driver Manually
Visit the official HP Support website and search for your laptop model.
Download the latest camera driver available for your model. Install it and restart your computer.
4. Show Hidden Devices in Device Manager
Open Device Manager.
Click on View and select Show hidden devices.
Check for a section called Imaging devices or Cameras. If you see the camera with a faded icon, right-click on it and select Enable.
5. Check Privacy Settings
Go to Settings > Privacy > Camera and ensure Allow apps to access your camera is enabled.
Scroll down and make sure specific apps you want to use the camera with are also enabled.
6. Run Windows Update
Sometimes Windows Update provides generic drivers for devices that aren’t recognized. Go to Settings > Update & Security > Windows Update, and check for updates.
Best Regards
rose258

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