Camera not found

[Richard497]

My device (see heading) claims to not be able to find the camera that it comes with. I have tried going into the Device Manager and clicking Action --> Scan for hardware changes, but it doesn't do anything. The camera worked a couple months ago and I cannot think of any reason that it would suddenly fail.

I have also noticed that when I go to the Software and Drivers page for my product on HP's website, it doesn't appear to have any driver associated with the webcam listed. I am a bit perplexed by this, given that, as I said, the camera *is* part of the machine and three months ago it worked fine.

Edited to add: This is not an issue of permissions. All apps have camera permissions.

[Kuroi_Kenshi · Accepted solution]

Hi @Richard497,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding camera not found error!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check Camera Privacy Settings:

Head to Settings > Privacy & Security > Camera and make sure camera access is enabled for your apps.

Enable Camera in Device Manager:

Open Device Manager > Imaging Devices or Cameras.

Right-click your webcam and select Enable device (if available).

Check for Hidden Devices:

In Device Manager, click View > Show hidden devices.

Look for your camera under Cameras or Imaging Devices.

Uninstall and Reinstall Camera:

Right-click the webcam in Device Manager and select Uninstall device.

Restart your laptop to automatically reinstall the webcam.

Update Windows:

Go to Settings > Windows Update and check for updates.

Sometimes missing drivers get installed with Windows updates.

Check HP Support Assistant:

Open HP Support Assistant and check for driver updates.

If your webcam driver is missing, it may reinstall automatically.

Test with Another App:

Open the Camera app in Windows or use a video call app like Zoom or Skype to check if the camera works.

Try BIOS Settings:

Restart your laptop and enter BIOS (press F10 at boot).

Check if the webcam is disabled in security settings.

 Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,