Can't Change Display Resolution

[Jlp009]

I have an HP Omen 15 with an RTX 2060. The problem is that I cannot set the Display Resolution setting outside of the single option of 1920x1080. This prevents me from playing classic games full screen with lower resolutions and being able to specify which resolution to use. I don't normally change the resolution all that often, but an expensive laptop with a decent graphics card should be able to. Does anyone know how to fix this? I've updated every drive countless times and downloaded the NVIDIA drivers and installed them as well. Nothing seems to work and all I can think of is that the Graphics Card is crapping out the display. My 360x can change resolutions just fine with the same Ryzen CPU and drivers, so I'm scratching my head as to why my gaming PC is seemingly crap at display.

[Nirvana_95]

Hi @Jlp009

Welcome to the HP Support Community. Thanks for bringing this to our notice.

Do not worry, we are here to fix it.

Try these steps -

Search for and open Display settings. You can also right-click the desktop and open Display settings. Scroll down and click Advanced display settings. In the Display adapter properties, click Display adapter properties.

Click on the Monitor tab to adjust the Screen Refresh Rate from the drop-down menu. 

If the issue still persists, try re-installing the driver - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

Also, try updating the computer using these steps -

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

I understand you want to know if there is a screen calibration that can make your screen look better than the other monitor's you have,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number for your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

When was the last time it worked without these issues? Have you attempted a system restore?

About the other 3 computers, are they similar models or different ones?

In the meantime, please try the steps mentioned on this link: Click here

Hope this helps! Keep me posted. 

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