Can’t able to turn on the laptop, white light continuously blinking in power button

[Imyash]

The laptop is no longer powering on, and I am experiencing a black screen with blinking power and keyboard lights. Initially, the device was intermittently working, and I was able to run a system diagnostic test, which returned a hardware failure.

Below are the details from the diagnostic screen (screenshot attached for reference):

• Product ID: 834T9PA#ACJ

• Failure ID: 2-BNVCJX-XD7WXG-609103-PTTX

Currently, the laptop is not even reaching the diagnostic screen anymore — the display remains black, and no functionality is accessible. This issue is seriously impacting my work, and I would appreciate any immediate support or guidance regarding repair or replacement under warranty.

Please let me know the next stes

[zoey7886]

@Imyash, Welcome to the HP Support Community! 

We're here to help you tackle that black screen issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,