Can't activate the xbox game pass

[sofi3_rod]

I’m having trouble activating the free Xbox Game Pass membership that comes with my laptop purchase. I found the offer in the OMEN Gaming Hub, but when I click on it, it only redirects me to the Xbox app and the membership is not activated.

I have checked my Microsoft account and I’m logged in with the same account on the Xbox app, Microsoft Store, and OMEN Gaming Hub, but the promotion still doesn’t appear to be redeemed.

[Deep_World]

Hi @sofi3_rod,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

1. When the Xbox app opens, do you see any message at all about a trial or promotion?
2. Have you ever had Xbox Game Pass (trial or paid) on this Microsoft account before?
3. Which country/region is your Microsoft account set to?

Troubleshooting steps to try

1. Check Microsoft Store (very important)

Even though the Xbox app opens, the actual redemption is often handled by the Microsoft Store.

• Open Microsoft Store
• Make sure you are signed in with the same Microsoft account
• Click your profile icon → Library
• Check Included with device or Subscriptions

2. Update all related apps

Outdated apps can break the redemption flow.

• Update:
  • OMEN Gaming Hub
  • Xbox app
  • Microsoft Store
• After updating, restart the laptop and try again from OMEN Gaming Hub.

3. Redeem directly from the Xbox app

• Open the Xbox app
• Go to Settings → Account
• Look for Included with this device or Game Pass offers
• Try claiming from there instead of the OMEN Hub link.

4. Verify region and account consistency

• Go to Settings → Time & Language → Region
• Make sure your Windows region, Microsoft Store region, and Microsoft account region all match
  A mismatch can prevent promotions from activating.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World