Can’t seem to change boot order despite BIOS recognising both SSDs

[amityvision]

Hi all,

I recently purchased an omen gaming laptop and to say I’m disappointed is an understatement.

The laptop came with a 512gb m2 SSD pre installed. I purchased a 1tb m2 drive to expand the storage, but after installing it in the second m2 slot, windows now no longer boots, and I can’t seem to change the boot order from the BIOS. On start up I get this message: 

When I go to the boot manager screen, I see no other options:

 
however I know they’re connected as the hardware diagnostics screen recognises them:

if I take the new drive out, windows boots fine. However if I move the original ssd to the other slot which didn’t originally have an ssd drive in it, windows doesn’t boot, and I get the same issues as above.

So, original 512gb drive in original slot, everything is fine (not ideal as I want more storage for games etc)

both drives in, windows doesn’t boot.

Original drive in in other slot, new one out, windows doesn’t boot.

I’ve tried getting in touch with the HP Australia contact number, but I’m met with an automated message telling me to message their WhatsApp number. No option at all to speak to someone. Absolute joke.

I had messaged the WhatsApp number but yet I didn’t even get a response from it.

Any help is greatly appreciated.

Thanks

[Dilip_18]

Hi@amityvision,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing boot order issues with the OMEN Gaming Laptop PC.

I have a few recommendations 

• Please click on this link for configuring the boot order in the system BIOS.
• Try shutting down computer, removing the back, and removing the HDD. Then, start up the laptop, and it booted from the SSD. Then, shut it down again and reinstall HDD, put the laptop back together, and booted to BIOS. It shows the SSD as the boot drive.

• Go into the BIOS, enable legacy mode and disable secure boot. See this link for the settings to change https://www.support.hp.com/us-en/document/c03736054/ 

• You don't need to change the boot order.

Hope this helps! Keep me posted. 

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