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toborM
Level 1
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Message 1 of 2
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Cannot Install or Delete An Optional Driver

HP Recommended
OMEN by HP - 17t-an100 CTO
Microsoft Windows 10 (64-bit)

The following driver appears in my Optional Downloads but will not install. I would really like to delete this from being installed, but right now I will accept either getting it installed or deleting it from being installed. How do I do this. Oh, and yes, I have gone through the whole installation process. I am way beyond selecting this optional driver and pressing the install button. There is a glitch here.

 

Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Neutral PS/2 Keyboard for HP Hotkey Support

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

I have gotten that update on several different notebooks and it simply won't install.

 

So, you can do what I did and make the update go away, by running the Hide Windows Update utility.

 

https://support.microsoft.com/en-us/windows/hide-windows-updates-or-driver-updates-5df410a1-90f7-b74...

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