• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎09-20-2017 09:02 PM

HP Recommended

I've done as you requested just as you pointed out in your message but still everything remains the same.I'm thinking it's more of a software than a hardware issue.My last but one attempt to remedy this situation would be to do a complete windows update before I do a a reinstall of OS which I've done once already I hope HP has a simple way to solve this problem because an OS reinstall seems out of the question ,let me know what you think.regards

Was this reply helpful? Yes No

‎09-20-2017 10:16 PM

HP Recommended

You've already reinstalled Windows and that did not solve the issue?

 

If this is true, there wouldnt be any Windows updates needed just to get the brightness slider to work. When I only used the existing Windows generic driver, I could still change resolution and brightness.

 

I think you should contact Support directly for warranty help. If reinstalling didnt work, logic points me to hardware.

Contact HP Worldwide | HP® Official Site

 

Do keep my updated on your progress.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.