Cannot play game after BIOS update

[sk288]

HP Victus laptop was working fine until i downloaded a BIOS update now every time i try to start a game i get the blue screen error or my whole laptop lags until I have to manually restart it pls help

[Max3Aj]

Hi @sk288, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding the issues you are facing post BIOS update! 
Here are a few steps to troubleshoot and potentially fix the issue:

1. Roll Back the BIOS Update (If Possible)

Since the problem started after a BIOS update, rolling back to the previous version could help.

Check if your BIOS allows rollback:

1. Restart your laptop and press F10 repeatedly to enter the BIOS.
2. Look for an option like "Rollback BIOS" or "Previous BIOS Version".
3. If available, select it and follow the on-screen instructions.

Manually flash an older BIOS: If the rollback option isn't available:

1. Go to HP’s support website and find your laptop’s previous BIOS version.
2. Download it and use the HP BIOS Update tool to reinstall it.

2. Reset BIOS to Default

If rolling back isn’t possible, try resetting the BIOS settings:

1. Enter the BIOS by pressing F10 on boot.
2. Find the Restore Defaults or Load Optimized Defaults option.
3. Save and Exit.

3. Update Drivers (Especially GPU)

The BIOS update may have interfered with drivers. Update them manually:

GPU Drivers:

1. Open Device Manager (Press Win + X → Select Device Manager).
2. Expand Display Adapters.
3. Right-click your NVIDIA/AMD GPU → Update driver → Search automatically.
   (Alternatively, download the latest drivers from NVIDIA/AMD’s website.)

Chipset & Other Drivers:
Download and install updated chipset drivers from HP’s official website.

 

4. Check Windows for Corruption

Run these commands in Command Prompt (Admin):

1. SFC Scan (System File Checker)
   sfc /scannow
2. DISM Repair
   DISM /Online /Cleanup-Image /RestoreHealth
   
   Restart your laptop after running these.

5. Test RAM and Storage for Errors

If crashes persist:

Memory Test:

1. Press Win + R, type mdsched.exe, and press Enter.
2. Select Restart now and check for problems.

Storage Health Check:

1. Open Command Prompt (Admin).
2. Type: chkdsk /f /r
3. Restart your laptop and let it scan.

6. Reinstall Windows (Last Resort)

If nothing works, a clean Windows reinstall may fix deeper issues caused by the BIOS update.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!
 

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Regards,

Max3Aj