Cannot use tackpad and keyboard at the same time.

[logabe]

I recently got a HP Omen 15-ax246tx and I cannot use the track/touchpad and keyboard at the same time. If I try to move my cursor while pressed 1+ keys, nothing will happen. Most articles I could find say to modify some variables in the Registry Editor which I've done, but that has done nothing to improve the issue. If anyone here can help, I will be very grateful.

[Nirvana_95]

Hi @logabe 

Welcome to the HP Support Community. 

From what I have understood you are not able to use your touchpad and keyboard at the same time. Do not worry we are here to help you fix the issue.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

Follow the below steps and check if it helps.

Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to the minimum, and test the game.

If the issue persists, update all the drivers on your system and check the functionality: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @logabe 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!