Caps lock 5 long and 3 short blinks

[YashDaSavage]

Hello sir, I have a really big issue with my laptop and I've tried to solve it but it doesn't work. Here is the problem: I turn on my laptop and it works perfectly fine, after 2-3 minutes it freezes and then I have to shut it down manually using the power button since it's just frozen and I've tried all shortcuts to unfreeze it but didn't work. Then when I turn it back on, the caps led flashes 5 long and 3 short. What I've done: I've opened the laptop, removed the batter from the laptop, hold power button for 15 seconds and plug the AC adapter in and turn it on and it worked but then same issue occured, so i figured this isn't the battery issue. I've then resit the RAM and that didn't work, I removed one of the RAM to see if it was the RAM issue and it didn't work and I did the same with the other RAM. I also tried with a working RAM and still didn't work.

[Kuroi_Kenshi]

Hi @YashDaSavage,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[YashDaSavage]

Hp omen 17 cb1001na

[Kuroi_Kenshi]

Hi @YashDaSavage,

Thank you for the details.

I understand your laptop freezes after a few minutes of use and then shows 5 long and 3 short Caps Lock blinks, even after you’ve tried battery, RAM, and power reset steps. Let’s go through a few checks to identify what might be causing this.

1. Understand the Blink Code
The 5 long and 3 short Caps Lock blinks indicate a system board (motherboard) or embedded controller failure. This means a component on the motherboard is not responding correctly.

2. Perform a Hard Reset

Disconnect the AC adapter and remove the battery (if removable).

Press and hold the power button for 15–20 seconds to drain any residual power.

Reconnect the adapter (leave the battery out for now) and try to power on.

Check if the laptop still freezes or shows the same blink code.

3. Test with Minimal Hardware

Remove any non-essential devices (USB drives, external keyboard/mouse, etc.).

If your laptop has two RAM sticks, try booting with only one installed at a time.

If available, try the RAM sticks in different slots to rule out a faulty slot.

4. Inspect for Overheating or Dust

Ensure the vents and fan are not clogged with dust. Overheating can cause freezes before the blink error appears.

Clean the vents carefully using compressed air and ensure the fan spins freely.

5. Reset the BIOS

Power off the laptop.

Hold Windows + V and press the Power button for 3–5 seconds, then release both keys when you see the BIOS reset message.

If prompted, confirm to reset BIOS defaults.

6. Update BIOS (if possible)

If the system boots normally for a short time, quickly check your current BIOS version.

Visit HP’s official support site on another device and download the latest BIOS update for your exact model.

Apply the update only if the laptop remains stable long enough to complete it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[YashDaSavage]

Hello thank you for replying.

I have already done all of this above yet still issue occurs sadly 

[Kuroi_Kenshi]

Hi @YashDaSavage ,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[YashDaSavage]

The nearest one is 2 hour drive away from me which is too long.