• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎04-03-2026 11:28 AM - last edited on ‎04-03-2026 12:25 PM by Moderator

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F3AV)


I am using the product OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 for last 2 years and suddenly had the hardware issue.It took 3 days to get the replacement mother board and as i did not have bitlocker key, i tried to work with the HP chat support, it was frustrating and tedious. I opted out of the chat support due to slow response and tedious process,

I was told i will get a quote from their service provider. Received a mail fom a company called nugrit which quoted 550 INR+ GST to download and install the HP cloud recovery tool from the website, Then the invoice show a service charge of 200% of OS installation charges (1100 INR+ GST).I opted for onsite tech because of poor service from HP and their service provider is ripping out the money. There is no wonder tommorow they will ask for 10 times of the OS installation charges and am not sure whats the relation between HP and the service provider.I escalated the issue to HP immediately and i was told we will get back to you after 72 hours,Great support!!!!!!!!!!

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.