• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-27-2019 11:45 AM

HP Recommended
Product: hp pavilion 15 gaming
Operating System: Microsoft Windows 10 (64-bit)

I've bought this Pavilion 15 Gaming laptop about 3 months ago, and recently the issue that I'm going to describe started happening. So, if I have any game on, the laptop stops getting power from the charger although it stays well connected and there is no way it was moving or anything, and then after about 15 seconds it goes back to charging. This of course causes a huge drop in FPS and is generally annoying. 

It only happens while gaming, so if I'm using the laptop for writing or surfing the Internet this doesn't happen. 

What do you think the problem is?

2 people had the same question
1 REPLY 1

‎06-27-2019 05:12 PM

HP Recommended

Hello @Shizuoo 

 

So when you have a heavy draw of power on it like from gaming, the charger shows a constant connect/disconnect as if the charger cant keep up.

Since you're under warranty, I would contact HP Support directly (not the forum) for a warranty issue. They will have to have it to do some testing and see what needs to be replaced.

Use this link... Contact HP Worldwide | HP® Official Site 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.