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‎11-08-2018 11:05 AM

HP Recommended
Product: Hp pavilion gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

So I bought this laptop around October 13th. I spent almost 1000$ for it too. The charger that came with it all of a sudden is not supported and will not charge my laptop. There is nothing wrong with the battery as My laptop was working without the charger until it died. When I plug it in in chargers for like 4 seconds and then stops and gives me the Smart AC adapter message. Am I able to get another charger without spending money since I have a warranty?

1 REPLY 1

‎11-08-2018 11:29 AM

HP Recommended

Hello @Nortle

 

If you are under warranty, yes HP will repair or replace whatever needs to be done.

You need to contact them via this link as you cannot access your systems Support Assistant...

Contact HP Worldwide | HP® Official Site

Choose the country you purchased the laptop in and follow the prompts.

You will need your serial number ready to enter also.

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