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08-16-2020 03:44 PM
Product: Pavilion gaming laptop (15-cx0056wm)
Operating System: Microsoft Windows 10 (64-bit)
The orange charge light comes on when plugged in but when you try to turn on the laptop the power button light turns on for a half second then turns off, the charge light turns off as well when you turn on. I have left it plugged in for hours with two different cords and the orange charge light stays on while plugged in. I have tried removing the battery and powering on while plugged in and it does the same thing.
1 REPLY 1
08-19-2020 08:38 AM
Welcome to HP Community
I have gone through your Post and would like to help
This seems to be a Hardware issue with the Motherboard. Please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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