Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Charging issue no power.

HP Recommended
Pavilion gaming laptop (15-cx0056wm)
Microsoft Windows 10 (64-bit)

The orange charge light comes on when plugged in but when you try to turn on the laptop the power button light turns on for a half second then turns off, the charge light turns off as well when you turn on. I have left it plugged in for hours with two different cords and the orange charge light stays on while plugged in. I have tried removing the battery and powering on while plugged in and it does the same thing. 

HP Support Agent
HP Support Agent
22,649 22,636 1,358 1,375
Message 2 of 2
Flag Post
HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


This seems to be a Hardware issue with the Motherboard. Please contact HP Support in your Region for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation