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Bandits98
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Message 1 of 2
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Charging issue no power.

HP Recommended
Pavilion gaming laptop (15-cx0056wm)
Microsoft Windows 10 (64-bit)

The orange charge light comes on when plugged in but when you try to turn on the laptop the power button light turns on for a half second then turns off, the charge light turns off as well when you turn on. I have left it plugged in for hours with two different cords and the orange charge light stays on while plugged in. I have tried removing the battery and powering on while plugged in and it does the same thing. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bandits98


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be a Hardware issue with the Motherboard. Please contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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