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‎07-30-2021 06:56 AM

HP Recommended
Product: Pavilion Gaming Ryzen 5 Quad Core 3550H
Operating System: Microsoft Windows 10 (64-bit)

System has charging issue which is not solved yet. Mother board replaced, battery pack replaced to no good. Charge it for couple of hours and usage discharges full battery in less than an hour. Practically not usable.

Category:
1 REPLY 1

‎08-06-2021 07:31 AM

HP Recommended

Hi@Sri_hari_k, Welcome to the HP Support Community!

 

Apologies for all the inconvenience. It looks like to hardware issue. we understand that these steps might already be done.

 

Before checking with BIOS update?

 

Request you to follow the below troubleshooting steps.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

   

Additional help can be found in the below articles: 

   

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

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