Charging issue

[Manav0011]

My issue is that laptop charges only when it is power off . It does not charge when laptop is on . I have already done few steps like : press power button for 25 seconds but it didn't work out and I have also tried to do bios update but bios update need ac adaptor plugged in but laptop doesn't detect that when it is power on so I am not able to do bios update. So if any one have proper solution provide me 

[Mr_RadhaTech]

Is laptop still under warrenty? This looks more like charger fault.

Try a different wall outlet and power strip. Inspect the charger brick, cable, and laptop DC jack for damage, bent pins, or loose connection.

[Manav0011]

Charging works properly when laptop is power off . So if there is any issue related charging pin or any other related charger then laptop must not charge during power off also .. I have faced this issue 2 weeks ago also but at that time it was solved by pressing power button for 25 seconds and after that laptop charges perfectly. But this that method didn't work out..

[Mr_RadhaTech]

Is your laptop under warrenty?

[Manav0011]

It is under extended warranty... 1 year warranty is over

[Mr_RadhaTech]

Since you are still under warranty you can get it fixed in HP service center.

I recommend visiting an authorized HP service center. Certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue. You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator (Make sure to set your location details first)

Call before visit, ask for required documents, availability, etc.