Charging

[Saleah]

My computer won’t charge it saying something about you the original adapter but I am

[Sneha_01]

Hi @Saleah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 15s EQ2144AU laptop is not charging and you see a message about using the original adapter, here are some steps you can take to troubleshoot the issue:

Check the Adapter and Cable:

• Ensure you are using the original charger that came with your laptop.
• Inspect the charging cable and adapter for any visible damage.
• Make sure the cable is securely connected to both the laptop and the power outlet.

Power Cycle the Laptop:

• Turn off your laptop.
• Disconnect the charger.
• Remove the battery if it's removable.
• Hold the power button for 15-20 seconds to discharge any residual power.
• Reconnect the battery (if removable) and the charger, then turn on the laptop.

Try a Different Outlet:

• Plug the charger into a different power outlet to rule out issues with the power source.

Check for Software Issues:

• Restart your laptop.
• Check for any BIOS or driver updates related to power management on the HP support website.

Battery Health Check:

• Run the HP Support Assistant tool to check the health of your battery and charging system.
• If you don't have the HP Support Assistant, you can download it from the HP Support website.

Inspect the Charging Port:

• Check the charging port on your laptop for any debris or damage.

Test with Another Charger:

• If possible, try using another compatible HP charger to see if the issue persists. This can help determine if the problem is with the charger or the laptop.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support