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[Fatboy1666]

Hi, I'm growing frustrated with the technical support, I understand that they can only do what they can do over the phone and when a laptop is sent for repair, but I have spent countless hours on the phone with them, over text and messaging to resolve my issue with my laptop, this has been ongoing for about a month now, with no proper resolution, I sent it to be repaired and came back with the same issue, I'm not sure what to do at this point, I just want a proper resolution to this issue, and as of today I have not gotten that, I would like to escalate this issue to a higher team and to speak to a higher team about this as I would like to get this situation resolved.

Pc specs

Hp omen 16

I712700h

Rtx 3070ti

1tb storage

16gb ram 8gb x2

[zoey7886]

@Fatboy1666, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your ongoing issue with the laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To help you better, could you please let me know exactly what issue you're facing with your HP Omen 16 laptop? I’ll do my best to assist you from here.

Also, when you're comfortable, please share your Case ID with me privately so I can look into the history and escalate it to the appropriate higher team for a faster resolution.

Looking forward to your response so we can get this sorted for you as soon as possible.

Regards,