Complaint, how do I make one ?

[duosceleste]

I’ve had problems with games crashing since jan on a laptop I bought in June. After months of the what’s app chat who wouldn’t look at reliability logs or anything just wanted the bios installed multiple times they finally said they’d repair it. 7-14 buisness days, it couldn’t be more as I’m a disabled student. My assisted tech is on that laptop and deadlines mid April. 
first there was no part and they were quoting a month. Then it was due to be shipped on the 27march. Now there is a service issue and to contact HP who knew nothing and emailed the repair team which seemed slow. 
im worried as the courier didn’t let me box the laptop and if he’s damaged it, they are going to hold my laptop hostage for accidental damage I didn’t do and can’t afford. Been generally really unhappy with HP and wish I’d not bought one.

[Dragon-Fur]

@duosceleste 

First, please read and heed our public service announcement -

Welcome to the HP English Community --

-------------------------------------------

<< Warning - Read >>

- HP Community cannot make use of Private Information -

- The HP Community is a public website -

- Please do NOT post serial numbers, email addresses, full names, addresses, case numbers --

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

HP Support does not make use of Community "Tags" or "Call us" links from new members.

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

Your computer is not full of bugs.

-------------------------------------------

What can we do?

I've sent your comments to our Moderators for Review and evaluation.

Should there be a response, look for a message here before the agent uses other methods to contact you.

-----------------------------------------------

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

=========================================================

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

• HP Support  HP World-Wide Support
• Store/HP.com  USA HP Sales and Customer Service

  Not your HP store? 

  Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

=== --- === --- === --- === --- ===

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

=== --- === --- === --- === --- ===

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"