Computer freezes under Medium Load

[UDOG248]

Its been happening for the past couple of weeks whether I'm watching a video or I just launched (Not during) a certain game it would freeze. I've done multiple diagnostic tests on the The Battery, RAM and Storage and got no negative results. I even Updated BIOS/GPU drivers and reinstalled Windows, still nothing.

I do believe it could be the battery not supply enough power to the parts as when I'm not charging my laptop the battery drains very fast. Overnight it looses all it battery in sleep mode. I did a windows battery health report but I don't know how to interpret the results

[Garp_senchau]

@UDOG248, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Battery Health Report

Let’s start by interpreting your battery report.

How to Find It:

Open the report file, usually found at:
C:\Users\<YourUserName>\battery-report.html

Focus on these key sections:

Battery Capacity History:

Compare DESIGN CAPACITY and FULL CHARGE CAPACITY

If full charge is significantly lower (e.g. <60–70% of design), the battery is degraded.

Battery Life Estimates:

If battery runtime is less than 1 hour on moderate usage, that's a red flag.

Recent Usage / Sleep Drain:

If battery is draining rapidly even in “Sleep” mode, something may be preventing low power state.

Test Behavior Without Battery (If Detachable)

If your laptop allows removing the battery, test running the system on AC power only:

Remove the battery

Plug in the charger

Power on and test

Result:

If freezing stops → battery or charging circuit is at fault

If freezing continues → deeper issue

Run HP Diagnostics (UEFI Level)

Reboot

Press ESC, then F2 for HP Hardware Diagnostics

Run "Extensive Test" – especially on:

System Board

Battery

Processor

Memory

This runs outside of Windows and can catch hardware faults Windows misses.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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