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HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

Hi, I'm having trouble with my new HP Omen 15. I recently had to factory reset it, due to a malfunction with folder routing and basically my computer breaking on me for no reason. I did a complete HP reset and it seemed to work fine for a little, but now it's freezing every few minutes (the screen continuously refreshing), the games I play are lagging horribly etc. It's the complete opposite to how it worked the first time I got it and I have no clue how to fix it. I would really love your help! Thank you!!  

 

Edit: I checked my control panel and found that my computer seems to be using all of my GPU (when doing anything it seems to be 100%). I don't believe this is normal.

4 REPLIES 4
HP Recommended

Hi

I would do a Malware / RootKit scan.

 

https://usa.kaspersky.com/downloads/tdsskiller

 

Then MalwareBytes.

 

A diagnostic perhaps?

 

OR it maybe that in the background several years worth of updates are happening.

 

 



HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

 

 

HP Recommended

I tried all your fixes but to no avail. It always said there wasn't anything wrong, so that confuses me more. 

HP Recommended

Same Thing man idk what is wrong

HP Recommended

Hi

Well if I could Factory Fresh reset this PC to W10 2015, then for the next 2-3 weeks it would do updates until it got to W10 1909, in the background and all the HP addons also.

 

But I don't I make a USB  and install the current W10, then the update  trail is quite short.

 

 

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