• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17-an102nw
Microsoft Windows 10 (32-bit)

After starting the computer, under the Omen logo is a loading screen, then the screen with  still the logo on says, that the computer tries to fix the problem, it cannot be solved and it goes to blue windows screen with “automatic repair” and a text that “the computer wasn’t correctly started”. From there you can either restart it (which leads through the whole thing again) or go to advanced options. There are buttons like: 

- continue

- turn off

- use a device 

- fix the problems

 

none of these buttons help. 
i have tried hard reset, CMOS reset and BIOS. 

Before this problem I had a “broken” battery (original), which was not functioning properly anymore and the laptop needed to be connected to the power all the time, otherwise it would turn off. I thought at first that these problems mean that the battery is just dead and I bought a new one. The problem with booting is still there. 


Any help would be greatly appreciated 

 

1 REPLY 1
HP Recommended

@Bolleaux

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue.  I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.