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‎02-25-2020 11:11 PM - last edited on ‎02-26-2020 08:02 AM by Retired

HP Recommended
Product: HP pavilion gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

My computer is 9 days old.

I tried restarting in BIOS to get the function keys to work in gaming

Now my laptop keys are glowing, the fan is on, but I cannot power off the machine by any means.

The battery is inaccessible.

Serial number: [edited]

Product number: 7WL10UA#ABA

 

Right now it is unplugged, and I hope it runs out of battery before it is destroyed.

 

How can I fix it when I can't power it off?

 

1 REPLY 1

‎02-28-2020 03:11 PM

HP Recommended

@Aarons14111,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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