Computer won’t turn on or recognize charger

[At25st]

HP will not turn on or recognize when it charges plug-in have tried several chargers that’s not the issue is still covered under warranty. What’s the process of getting it repaired. 

[Alden4]

Hi @At25st,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy x360 14-inch 2-in-1 laptop isn't turning on or recognizing the charger, even after trying multiple chargers, here are a few troubleshooting steps you can follow.

Check the power button:

• Press and hold the power button for 10-15 seconds to ensure it's not stuck or malfunctioning.

Inspect the charging port and cable:

• Ensure that the charging port is clean and free from any debris.
• Inspect the charging cable and adapter for any visible signs of damage. If possible, test it with another compatible laptop or device to ensure the adapter is working.

Perform a hard reset:

• Disconnect the charger and any external devices.
• Hold down the power button for 15-20 seconds to discharge any residual power.
• Reconnect the charger and try turning the laptop on again.

Check the battery:

• If your laptop has a removable battery, try removing and reinserting it.
• If the battery is non-removable, try leaving the charger plugged in for about 30 minutes to allow the battery to charge slightly before attempting to power it on again.

Try a different outlet:

• Plug the charger into a different power outlet to rule out any issues with the socket.

Check for indicator lights:

• When plugged in, check if any LED lights appear on the laptop, indicating charging or power.
• If no lights appear, the motherboard or charging circuit might be faulty.

Test with a different charger:

• Even though you’ve tried multiple chargers, ensure they are providing the correct power output for your specific model. The HP Envy x360 may require a specific voltage and amperage, so verify the specs.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support