Constant crashing - Memory Quick Check Fail - Q0E388-8RL9ME-MFPUQK-40EW03

[jakeyizle]

Product Number -1JE75AV

Product - Omen by HP - 15t-ce000

Failure Code - Q0E388-8RL9ME-MFPUQK-40EW03 (Memory Quick Check Fail) - Memory Module 1 : Bottom - Slot 1 (top)

When attempting to do something such as play YouTube videos, play games, or sometimes randomly, my laptop will crash. The screen becomes very distorted and if sound is on there is an almost screeching sound. No logs are generated. I attempted to diagnose the issue with WhoCrashed but wasn't able to find anything. I ran the HP diagnostic that runs in Windows and it didn't find any issues, but then I ran the diagnostic tool that runs before startup (UEFI?) and it failed the Memory Quick Check. This issue is relatively recent, I haven't used this laptop in several months but before that it did not crash like this. Does anyone know what the issue is? Is this something fixable by myself or is it likely to require taking my laptop into a store to be fixed.

Thank you.

[Paul_Tikkanen · Accepted solution]

Hi:

You will have to replace the faulty memory module.

Is the notebook still under warranty?

If so, contact HP technical support and submit a support case under the warranty.

If not, below is the link to the service manual.  Take a look at the memory removal and replacement procedure and see if you want to do the job yourself.

Replacing the memory is easy.  It is getting to where it is located that may be difficult.

http://h10032.www1.hp.com/ctg/Manual/c06002077

[jakeyizle]

Thank you for the quick response. Unfortunately it is not under warranty, so I will look into replacing this myself.

[Paul_Tikkanen]

You're very welcome.

You may want to invest in a set of notebook pry tools which will help you separate the case parts without scratching or marring the plastic.

https://www.amazon.com/Zacro-Professional-Non-Abrasive-Spudgers-Anti-Static/dp/B01F52ZPBQ/ref=sr_1_1...

[jakeyizle]

If I determine that only one card is bad, do you know if there would be any issue in removing the bad card and only using the good one until I have a replacement?

[Paul_Tikkanen]

Most likely only one memory chip is bad.

They don't have a picture of how the memory is arranged on the motherboard.

The code is telling you which one is bad...Slot 1 (top).

It looks like your PC came with 12 GB of memory according to the parts list.

If that is correct, hopefully the 4 GB memory chip is the bad one.

And yes, you can leave the bad one out and run it off one chip.

Here is what I recommend...since you have to take the thing apart, you may as well max it out to 16 GB of memory.

That is because the PC's memory system does not work as efficiently with mismatched memory sizes.

With 12 GB of memory, the memory is running in the single data rate (SDR) mode.

With 2 x 4 or 2 x 8GB of memory, the PC will run the memory in the better performing dual data rate (DDR) mode.

If the 4 GB memory chip is bad, replace it with an 8 GB module.

If the 8 GB module is bad, buy a 2 x 8 GB kit.

Get memory chips with the same specs as the ones in there now.

The specs should be listed on the label.

If you need help with finding a suitable replacement, let me know.