• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Cpu
Microsoft Windows 11

I have à problème when i plug my laptop charger i have thé hp bc403nf and i5 8th gen when i plug my charger to the laptop my cpu gets stuck at 40 ghz and when i un plug it goes back to its original ghz and after i un plug and plug until it i plug it then it goes to 3.30 ghz 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Kaysan0345 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Kaysan0345 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

4Jx02EA#ABF

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.