Crashing in game

[Dh759]

I have a HP omen with an i7 and a 2060 it’s been working amazingly until the 17th of Jan where is suddenly decided it wanted to crack every time I wanted to game. 

It will work whilst running off the battery but as soon as the charger cable is connected it crashes the game. I’ve tried removing the battery and having it plugged in to the power and it does the same thing. Anyone else had this issue and found a solution. I’ve done a full reset updated drivers and software. Nothing seems to work hope it’s nothing major. 

[Echo_Lake]

@Dh759

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Let's try these steps to resolve the issue: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on. If the issue persists, follow the next steps.

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
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