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HP Recommended

I have exact issue tried everything - is this just a crap computer?

1 REPLY 1
HP Recommended

@franksara1

Thank you for joining the HP Community

 

Could you please help me with the exact model name or the product name and the operating system of the computer?

Could you please let me know the troubleshooting steps that you have tried.

 

Keep me posted.

Have a great day:)

Raj1788
I am an HP Employee 

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