10-20-2019 04:51 AM
So, after months of complaints from various users, HP did ABSOLUTELY nothing to fix the extreme high DPC Latency, a problem that makes the laptop pretty much useless with cpu spikes for no apparent reason, This is unacceptable, given the fact that we paid premium money for an allegedly premium product that is not supported, with a faulty ACPI configuration. We've been waiting for months for a firmware update to address the problem, in the meantime some users have coded and injected themselves, custom made ACPI patches. I wonder if this is normal for an again allegedly serious company, to reply with standard and absolutely useless procedures to the complaints of the customers.
I guess perhaps it's about time to bring this matter to the public, maybe is the only way to have HP doing something to fix this mess.
Thanks for your attention
10-20-2019 04:54 AM
Here I'm quoting a dissatisfied customer which did what I mentioned earlier:
Thanks for advice Cheron-Z, but no, I'm on a verge of going for a refund, as are other users in this thread.
* HP engineers have failed to provide a working product (HP Omen user have it even worse, unlike HP Zbook, there is no working workaround for their devices, these units will die soon due to constant usage of a single core at top clock frequency)
* HP support agents have failed to raise the internal priority of this issue (I know for a fact that this issue has been reported in multiple locations worldwide: Great Britain, Germany etc.)
* HP escalation executives have failed to escalate this issue, forcing doing THEIR job upon the client
* HP as a whole failed to recognize this problem for AT LEAST 1.5 years - there are plethora of similar threads on this community
It's YOU (HP) who should try to get into touch with me to fix your mess and regain credibility, not the other way around.
I'm waiting for a private message from any of the developers on this community - his/her identity won't be disclosed and I promise to provide anything that person might need to solve this problem PRONTO!"