Dead pixel in my 2 months old Omen laptop

[Aditya870]

I bought a omen 16.1 in Two months prior and already a dead pixel is showing up. And somehow after contacting customer care they are saying that it is CID (customer induced damage) when their is not even a single scratch on whole laptop. What sort of service is this you buys a laptop worth 1 lakh Rs and somehow due to manufacturing issue a dead pixel shows up and now to get that replaced you have to pay more money All this in 2 month of buying it. Extremely unsatisfied with the service.

Please someone get this resolved.

Thankyou

[A_Gayathri]

Hi @Aditya870, 

Welcome to the HP Support Community

I understand you are facing an issue with your dead pixel customer-induced damage OMEN by HP 16.1 inch Gaming Laptop PC 16-xd0000 (758R2AV). Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support